Help & Support

We're here for licensed salons and beauty pros, our drivers, and our partner stores. Email support@dollivery.com and include your order number (it starts with DV) if it's about an order. We answer within one business day, usually much sooner.

Salons & beauty pros (the Dollivery app)

• Who can order? Licensed salons and licensed beauty professionals. We check your license before your first order, usually within one business day.
• How do I pay? By card in the app when you place the order. The total you see before paying includes items, fees, sales tax and your tip. Drivers never collect money at the door.
• Can I cancel? Yes, until the store starts packing your order. You get a full refund to your card automatically.
• Something missing or damaged? Email us within 48 hours with your order number and a photo. We'll make it right, usually with a refund for those items.
• Where's my order? Open Orders in the app to follow your driver live on the map.

Drivers (Dollivery Driver)

• Applying: you need a valid driver's license, auto insurance, and to be 21 or older. Apply in the Dollivery Driver app or at app.dollivery.com.
• Getting jobs: go online in the app. Nearby jobs pop up with your pay shown before you accept. You keep 100% of tips.
• Payment: customers pay in the app. Never accept cash for a Dollivery order.

Stores (Dollivery for Business)

• Joining: apply in the Dollivery for Business app with your business license. We review every store.
• Orders: you only see orders that are already paid. Pack them, tap Ready, and a driver picks them up.

Your account

• Forgot your password? Tap "Forgot password?" on the sign-in screen.
• Delete your account: in any Dollivery app, open your account or profile and tap "Delete my account". Or see how to request deletion.
• Privacy: read our Privacy Policy or email privacy@dollivery.com.